Privacy policy

Welcome to FIBRIS. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.
1. Information We Collect
We may collect the following information when you use our website:
• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely through our payment partners; we do not store your complete payment details)
• Order history
• IP address, browser type, device information, and website usage data
• Any information you provide when contacting our customer support
2. How We Use Your Information
We use your information to:
• Process and deliver your orders
• Provide customer support
• Send order confirmations and shipping updates
• Improve our website, products, and services
• Prevent fraud and enhance security
• Respond to your inquiries and requests
• Send promotional emails or offers (only where permitted by law or with your consent)
3. Cookies
Our website uses cookies and similar technologies to improve your browsing experience. Cookies help us remember your preferences, keep items in your shopping cart, analyze website traffic, and enhance website performance.
You can control or disable cookies through your browser settings, although doing so may affect certain website features.
4. Third-Party Services
We may use trusted third-party service providers to operate our business, including:
• Payment gateways
• Shipping and logistics partners
• Website hosting providers
• Analytics services
• Marketing and email service providers
These providers receive only the information necessary to perform their services and are expected to protect your information in accordance with applicable privacy laws.
5. Data Security
We implement reasonable technical, administrative, and organizational security measures to protect your personal information from unauthorized access, misuse, loss, disclosure, or alteration. While we strive to safeguard your data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Customer Rights
You have the right to:
• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where legally applicable.
• Withdraw consent for marketing communications at any time.
• Contact us regarding any concerns about how your personal information is handled.
We will respond to your requests within a reasonable timeframe and in accordance with applicable laws.
7. Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.
8. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services. Any updates will be posted on this page with the revised effective date.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Store Name: FIBRIS
Email: fibrisonline.in@gmail.com
By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.