Refund policy

At FIBRIS, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help with a simple and transparent return process.
Return Eligibility
You may return eligible items within 7 Days of receiving your order. To qualify for a return, the item must be:
• Unused, unwashed, and in its original condition.
• Returned with all original tags, packaging, and accessories.
• Accompanied by proof of purchase or your order confirmation.
Non-Returnable Items
The following items cannot be returned:
• Products marked as Final Sale or Non-Returnable.
• Gift cards.
• Items that have been worn, washed, altered, damaged after delivery, or returned without original tags and packaging.
• Personalized or custom-made products (if applicable).
Return Process
To start a return, please contact us at fibrisonline.in@gmail.com with your order number and reason for the return. Once your request is approved, we'll provide instructions for returning your item.
Refunds
After we receive and inspect your returned item, we'll notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 7 Days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Exchanges
If you'd like a different size or received the wrong product, we offer exchanges subject to product availability. Please contact us within 3 Days of receiving your order to request an exchange.
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us within Hours of delivery at fibrisonline.in@gmail.com Include your order number along with clear photos of the item and packaging. We'll review your request and arrange a replacement, exchange, or refund as appropriate.
Return Shipping
If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs. For all other eligible returns, return shipping costs are the responsibility of the customer unless stated otherwise.
If you have any questions about our Return & Refund Policy, feel free to contact us at fibrisonline.in@gmail.com
We're always happy to help and are committed to making your shopping experience with FIBRIS smooth, fair, and hassle-free.